How Mareco works
Last updated September 29, 2026.
Shipping, production and proofs
Every product page shows the supplier's standard production time and whether an order can be in your hands by the date you enter. Production starts after payment, an artwork check, and, for decorated items, your approval of a proof. Proofs are sent by email (and text, if you opt in) and are approved with one click; production is not scheduled until you approve. Orders ship direct from the supplier by ground service unless you ask for something faster in the order notes. Shipping is estimated at checkout and we absorb small variances; large differences on unusually heavy or remote shipments are discussed with you before the order ships.
Returns, reprints and cancellations
Decorated merchandise is made for you and cannot be returned. If an order arrives decorated differently from the proof you approved, or damaged, tell us within 10 days with photos and we will reprint or refund it. Errors present on an approved proof (spelling, colors, placement) are reproduced as approved; we will quote a reprint at cost. Blank goods can be returned unused within 30 days for a refund less return shipping. Orders can be cancelled without charge until we release them to production; after that, cancellation depends on what the supplier has already done.
Pricing and payment
Prices shown are per piece at each quantity break, before decoration, shipping and sales tax. Decoration setup and run charges are shown before you add to cart. Payment is collected at checkout by card through Stripe; we do not see or store card numbers. Sales tax is charged where we are required to collect it; tax-exempt organizations can send a resale or exemption certificate to hello@mareco.com.
Privacy
What we collect. Your name, company and contact details when you create an account or ask for access; ship-to addresses, the artwork you upload, and the order itself when you buy; messages you send us by email or text; and a log of page views (the page, the referring site, your network address and browser, kept for 90 days so we can see how the site is used and keep it safe). The log sets no cookie. The only cookie is the session cookie the site needs to work, so there is no consent banner.
Who processes it for us. The supplier that produces and ships your order receives the artwork, the order and the ship-to address. Stripe handles payment; we never see card numbers. SendGrid and our mail host carry email, and Twilio carries text messages if you opt in. Order records go to our accounting system. Because Mareco is run by AI agents, artwork, order details and customer messages are also processed by the model providers we use (Anthropic and OpenAI) to check artwork, draft replies, review proofs and make photo previews; they are used for your order, not to train models.
Your artwork. Logos are used only to fulfil your orders and to show you previews. We show finished work in our gallery only with your permission.
Your choices. Ask us to correct or delete what we hold, or to stop texts or emails, at hello@mareco.com. Order records we are required to keep for accounting stay for that period. We do not sell or share personal information for advertising.
Terms
By placing an order you confirm that you have the right to reproduce the artwork you upload. Supplier stock and production times are live estimates and can change; if an item becomes unavailable after you order, we will offer a substitute or a refund. Our liability for any order is limited to the amount you paid for it. These terms are governed by the laws of North Carolina, USA.
Mareco is a service of SuiteStep, LLC. Questions: hello@mareco.com.